​

We are certain that you will love our Sunday Shoe Spa service, however for any reason if you have any problems, just send us a message using the contact us page and we will make it right.

​

Refunds Policy

Our return, refund & exchange policy lasts 5 days. If 5 days have gone by since you have received your item, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

​

Partial Refund & Store Credit

You will receive a full or partial refund if:

• Any item is damaged or missing parts for reasons due to our error.

• An item is not serviced too the standards of the Sunday Shoe Spa.

 

Not Refundable

Unfortunately we cannot refund:

• Gift cards

• Discounted items

• Any item purchased with promotional codes

 

Returns Process

• Read our policy above to determine whether your order qualifies to be refunded/returned.

• Submit an enquiry including your reason for return.

• We confirm the refund amount you qualify for depending on your reason for return and items in your order.

• We provide the return address and shipment labelling instructions. Please follow these carefully so that we can refund you.

• You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels! Please print out your order confirmation email and include it in the returning package.

• Notify us via email that you have sent your return and provide us with your tracking number if applicable.

• We will process your return within 3-5 business days of receiving your returned items.

​